Introduction
We are committed to resolving matters as quickly as possible. A Commission Member will usually issue their decision within 12 weeks after the hearing.
Content
At the end of a hearing a Commission Member may reserve their decision. This means the decision will be issued at a later date.
We have timeliness benchmarks in place to help us resolve matters as quickly as possible. These benchmarks set a timeframe for most decisions to be issued. The timeframe starts from the day the hearing finished or the last date for submissions (whichever is later) not the day the application was lodged.
We aim to issue most decisions within 12 weeks of the hearing. In the 2022-23 reporting period, we issued 91% of decisions within 12 weeks.
Decision updates
There will be times a decision will be issued outside the benchmarks. You can request an update on your decision if:
- you have not received a written decision in your matter AND
- it has been more than 12 weeks since the hearing or the last date for submissions.
Email [email protected] for a status update. If your enquiry identifies a matter outside our benchmarks, it will be referred to the President. The President will consider whether there is an undue delay. See Procedure for dealing with complaints about Members.