Prepare for a conciliation session

Tell us if you need help for the conciliation session

Let us know as soon as you can if you need an interpreter or if you have any other special needs we can help with.

Take the right materials

Take a pen, paper and any relevant documents with you. Read the application and the responses of each party, then write your notes. Make sure you include:

• which issues are most important to you
• how you think the issues could be resolved
• the outcomes you hope to achieve.

Take a support person

You don't need a lawyer or paid agent at a conciliation session. But you can have a support person or a representative (including a lawyer) if you prefer.

A support person does not take an active part in the conciliation but is there to give you moral support. The support person is often a friend or family member.

Have the right approach

It helps to stay calm and keep an open mind in conciliation. Try to:

• be flexible and prepared to consider all options the other party suggests
• be ready to listen and consider other points of view
• focus on the issues and future employment relationships.

It’s normal to disagree about some issues. The conciliator will help you and the other parties stay focused on resolution.