Unfair deactivation or termination for regulated workers

Note:  To be able (eligible) to apply to us: 
           • your deactivation or termination must have happened on or after 26 February 2025, and
           • your annual earnings must be less than the contractor high income threshold.

Regulated workers are engaged under a services contract to perform work. This means they are independent contractors, not employees. 

There are two types of regulated worker:

• employee-like workers, who do paid work through a digital labour platform (for example, an app or website used to organise or allocate work), and
• regulated road transport contractors, who work in the road transport industry.

If you are :

• an employee-like worker and you have been unfairly deactivated from a digital labour platform , or
• a regulated road transport contractor and your services contract in the road transport industry has been unfairly terminated,

you may be able to apply to us for help resolving the problem.

You must apply within 21 calendar days after the deactivation or termination. We can only extend this if there are exceptional circumstances.

You need to pay an application fee when you apply. If this would cause serious financial hardship you can apply to have the fee waived.